Legal Information

Last updated: July 17, 2024

 

1. Introduction

 

This Privacy Policy explains how XcelerateIQ ("we", "us", or "our") collects, uses, and protects your personal information when you use our website and services. We are committed to protecting your privacy and complying with applicable data protection laws, including the EU General Data Protection Regulation (GDPR), the UK Data Protection Act 2018, and the California Consumer Privacy Act (CCPA).

 

2. Information We Collect and How We Collect It

 

From You:

We may collect the following personal information when you submit it through our website forms, when you connect with us via other online platforms, by using our products or services or by corresponding with us by post, phone, email or otherwise.:

 

- Name

- Address

- Contact information (such as email address and phone number)

- Purchase or account history

- Payment details (including card or bank information for transfers and direct debits)

- Website user information (including user journeys and cookie tracking)

- Records of meetings and decisions

- Information relating to compliments or complaints

 

Third Parties:

We may receive Personal Data about you from various third parties, including:

- Device and Usage Data from third parties, including analytics providers such as Google;

- Content from communication services, including email providers and social networks, when you give us permission to access your data on such third-party services or networks;

- Account Information and Payment Data from third parties, including organizations (such as law enforcement agencies), associations and groups, who share data for the purposes of fraud prevention and detection and credit risk reduction; and

- Account Information, Payment Data, and Financial Data from providers of technical, payment and delivery services.

 

 

3. How We Use Your Information

 

We use your personal information for the following purposes:

- To book consultations, meetings and other interactions

- To send you our newsletter (if you've subscribed)

- To communicate with you about our services

- To organise events and register attendees

- To enable access to our services and manage your account.

 

4. Legal Basis for Processing (EU and UK)

 

Under the GDPR and UK GDPR, we process your personal data based on the following legal grounds:

- Consent (for newsletter subscriptions)

- Performance of a contract (for booking consultations)

- Legitimate interests (for communication about our services)

 

5. Data Storage and Security

 

Your personal information is stored on secure cloud servers that may be located in the United States, European Union, or United Kingdom. We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction.

 

Additionally, we use the following third-party providers to store you information:

- Wix

- Microsoft

- Hubspot

 

6. Data Access and Transfer

 

Your data is accessible only by our employees located in the United Kingdom. When we transfer your data outside the UK or EU (e.g., to US-based servers), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission or the UK Information Commissioner's Office.

 

7. Your Rights

 

Depending on your location, you may have the following rights regarding your personal data:

- Right to access

- Right to rectification

- Right to erasure ("right to be forgotten")

- Right to restrict processing

- Right to data portability

- Right to object to processing

- Rights related to automated decision-making and profiling

 

To exercise these rights, please contact us using the information provided in Section 11.

 

8. Data Retention

 

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

 

9. Children's Privacy

 

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children.

 

10. Changes to This Policy

 

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website.

 

11. Contact Us

 

If you have any questions about this Privacy Policy or our data practices, please contact us at hello@xcelerateiq.co.uk.

 

12. Additional Information for California Residents

 

Under the CCPA, California residents have specific rights regarding their personal information. Please refer to our California Privacy Rights section for more details.

 

13. Additional Information for EU and UK Residents

 

You have the right to lodge a complaint with a supervisory authority. In the UK, this is the Information Commissioner's Office (ICO). In the EU, please refer to the European Data Protection Board website for a list of national supervisory authorities.

 

This privacy policy aims to comply with current EU, US, and UK privacy laws. However, as laws can change and interpretations may vary, it's advisable to have this policy reviewed by a legal professional familiar with the latest developments in data protection law across these jurisdictions.​​​​​​​​​​​​​​​​